Privacy Policy

At Essex Home Upgrades, we take your privacy seriously. This policy explains how we collect, use and protect your personal information when you use our service to connect with trusted local window and door installers.

We've written this policy in plain English so it's easy to understand. If you have any questions, please get in touch.

Information we collect

When you submit an enquiry through our website, we collect:

• Your name and contact details (email, phone number, postcode)
• Details about your home improvement project
• Any additional information you choose to share with us

How we use your information

We use the information you provide to:

• Match you with suitable local window and door installers in your area
• Contact you about your enquiry if we need more details
• Improve our service based on feedback and usage patterns

We will never sell your information to third parties or use it to send you marketing emails without your consent.

Sharing information with trusted local installers

When you submit an enquiry, we share your details with a small number of vetted local installers who can help with your project. This typically includes your name, contact details and project requirements.

We only work with reputable Essex-based companies with verified track records. Each installer we partner with has agreed to handle your information responsibly and only contact you about the enquiry you submitted.

Cookies and analytics

We use essential cookies to make our website work properly. We also use analytics tools to understand how visitors use our site, which helps us improve your experience.

Analytics data is anonymised and doesn't identify you personally. You can disable cookies in your browser settings, though this may affect how the website functions.

Your rights under UK GDPR

Under UK data protection law, you have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Request that we delete your information
• Object to how we process your information
• Withdraw your consent at any time

To exercise any of these rights, simply email us and we'll respond within 30 days.

How long we keep your information

We keep your enquiry details for up to 24 months to help us provide ongoing support and improve our service. After this period, your information is securely deleted unless you've asked us to keep it or submitted another enquiry.

Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly. Visit ico.org.uk for more information.